Effective Date: Nov 2024

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

Returnable Items

  • Unused and unwashed items
  • Items in original condition with tags and packaging intact

Non-Returnable Items

  • Items marked as “Final Sale”
  • Used, washed, or damaged items
  • Hygiene products (e.g., panties, bodysuits)

2. Return Timeframe

  • Returns are accepted within 7 days of delivery.

3. Return Process

  1. Contact Us: Email support@denight.pk with your order number and reason for return.
  2. Return Authorization: Wait for our team to provide return authorization and instructions.
  3. Ship the Item: Send the item back to us following the provided instructions.

4. Refunds

  • Processing Time: Refunds are processed within 7 business days after receiving the returned item.
  • Method: Refunds will be issued to the original payment method.

5. Exchanges

  • Availability: Exchanges are available for different sizes or styles, subject to stock availability.
  • Process: Follow the same steps as returns, indicating that you’d like an exchange.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping.

7. Contact Us

For any questions regarding returns or refunds, please contact us at support@denight.pk or call +92 310 0066355.